Trust Cards Testimonials

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What people say about using TRUST CARDS…

“I just wanted to let you know that we did in fact have a ‘big success’ at our senior management team building session. The Trust Cards worked exceptionally well and everyone felt that they really allowed us to communicate in a way that we had not experienced before. Several of our Regional Presidents took their set of cards with them to consider a similar session with their regional team building efforts.

We discovered variations on the use of the cards, and our group was ready and open to experiment. After the first two questions and the discussion that followed, we determined that our answers were pretty well distributed across the four principles of trust. However, most of our answers relating to the team question came from the Openness and Honesty principles. We then took a detour from our agenda and asked a question related to how the group could improve. Once again, most answers fell within Openness and Honesty principles. The behaviors picked most often were ‘Quickly surfaces and resolves conflict’ and ‘Gives sincere feedback.’ We decided that we would prominently place these two statements on our System Management meeting agendas in the future.

On behalf of SSM Health Care, I would like to thank you for your interest in making our meeting successful and for the time that you spent reviewing our ideas about the use of the cards. That was extremely helpful and certainly contributed to the success of our team building session.”

— Thomas K. Langston, President, SSM Information Center/CIO SSM Health Care, System Vice
President. First health care winner of the Malcolm Baldrige National Quality Award in 2002. St. Louis, MO

“The Trust card deck is an incredibly effective tool for creating awareness, understanding, and common language for important trust variables. As a coach, I’ve used these cards in designing and facilitating both team and individual effectiveness. Helping practitioners to identify or verify what builds trust for them and their colleagues is extremely important in a project-based environment where we are constantly forming and working with new teams, and our ability to deliver high quality client solutions often depends on our ability to navigate challenging and unanticipated issues.”

— Stacy Parson, CPCC, Lead, Cross-Consulting Professional and Leadership Programs Learning and Talent Development,Deloitte Services, LP

“I wanted to let you know that the trust sessions that we’ve been conducting have been going very well. We explored the individual’s view of trust in our first session and in our second, team trust. Our group has a homework assignment coming out of our second session to do the one-to-one evaluation. We will review learnings from the assignment in our third session in December. We’ve been extremely happy with these tools and are encouraging our organization to continue using them beyond the training sessions that we are facilitating.”

— Robin Keith, Supply Chain Planning Leader at Procter & Gamble Cosmetics

“Our teambuilding retreat was very successful; we made great strides in the area of ‘trust,’ which is an important building block for us as a new team. The Trust cards were VERY helpful as a ‘vehicle’ to stimulate the conversations. The cards helped everyone to be on ‘even ground,’ and they made it much easier for people to open up.”

“We used them in two ways; as a large group (seven people), but perhaps even more importantly we used them in pairs of two people. Each pair had to get to the root of their ‘issues,’ and the trust cards were one optional method; as it turns out, every single group chose to use them. The cards really helped people to focus.”

— Jim Anastos, Store Manager, IKEA North America

“I’ve used the Trust Cards during leadership management development workshops with mid-level managers, as well as during a session with two individuals who had difficulty communicating. This tool helped individuals focus on what’s important to them, and what they need from each other — as we cannot meet the needs of others if we don’t know what they are. The cards take the attention away from the source of the conflict, and create a safer and more comfortable environment as the cards can be used as language when words aren’t there.”

— Fredy-Jo Grafman, Elan Pharmaceuticals

“The Trust Cards are a great tool. Using them takes away some of the anxiety that people experience when discussing sensitive issues such as disagreements, needs, and trust. The cards enhance one’s ability to be more objective, both about themselves and others, and to provide constructive feedback. I’ve used the cards on the Executive level, more specifically with a non-profit board that was in conflict, and on the individual level with executives and their direct reports. My clients have enjoyed the tactile experience, which also engages the participant. The cards open up lines of communication and hold people accountable. My clients have experienced an increased level of functioning as well as the ability to move ahead and reach goals, and refer to the experience as a ‘turning point.’ Until you try the tool, it will be difficult to see how powerful it is!”

— Debra Moore, DK Moore & Associates

“Two key staff members were avoiding talking to one another and causing a noticeable decline in morale and sales. To prepare for a joint coaching session that I facilitated for them, I had each select the five Trust Cards that answered the question: ‘To re-gain my trust I need you to…’ The cards enabled both staff members to surface concerns and resolve the roots of the misunderstanding. In just one hour, they were able to make new agreements and clear the slate. Since then, the two have worked together smoothly with good results.”

— Director of a retail operation

“I’ve used the Trust Cards during training sessions and seminars with managers from diverse industries. The cards are a good tool because they get people’s attention, and are interesting and hands-on. The Trust Cards help participants explore in an engaging way what makes them trust others, what makes them lose trust in others, and how to win other people’s trust. There are a lot of ‘ahas’ as participants see that other people’s expectations in a relationship may be very different than their own.”

— Jan Zaragoza, President, High-Performance Training Solutions

“I used the Trust Cards for a team building exercise, during which each person had an opportunity to share the important elements of what they believe is needed to build trust. The team members asked questions and made comments throughout the process. Then we segued to the team members making statements about what they could do to help rebuild trust. This process served as a nice capstone to an earlier 360-degree feedback assessment on conflict.”

— Russ Pierce, Ph.D.

Hi Gloria! Here is what some of our people said about the Trust Principles:

It has made me much more self aware of my issues with Trust. It helped me to realize why I build trust with others quicker and others slower.
– Lacey


Makes a big difference as we process decisions and resolve conflict in our marriage. I get why it means so much to my wife if I am negative or pessimistic, she understands why it really drives me crazy when people are late. I still need to work on my patience, but it makes more sense: These aren’t little annoying quirks that we have, these are ways that we communicate and build trust!
– Chase

The most important impact of the “trust” languages has been on my marriage. Since my wife and I are “team” we learned each others “trust” language and our communication has changed dramatically. We understand what is important to our other “team member” and are more sensitive to those areas of trust that otherwise might seem unimportant.
– David

Thanks again for everything, Gloria! We appreciate you!
— Rachel Rhoda, administrator for team training & pastoral care teams
antioch ministries international

“When trust is low, communication requires much more time and effort, mistakes are made, creativity and energy drop. The confidence that trust brings to individuals, teams, or a company motivates and releases amazing potential.”
— Gloria Bader


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